Job Description

We're seeking a skilled and dynamic Assistant Retail Manager to help oversee Mod + Jo’s new West Bend store as we enter the Fort Worth retail market that will aid the Retail Manager in operations and lead a team of dedicated stylists. This role requires strong leadership abilities, excellent communication skills, and a passion for the retail industry.

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Responsibilities:

Sales:

• Support the development of store business strategies, as defined by the Store- and Operations-Manager
• Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team
• Drive business through clienteling, sourcing new customers, and fostering ongoing productive relationships with customers
• Review weekly and monthly sales and product performance data taking action to improve sales performance
• Recognize and recommend changes to improve product performance where possible
• Improve sales performance of the team through feedback, coaching and training alongside the Retail Manager
• Review space productivity data and take action to maximize productivity and sales performance
• Gather insights from customers and provide feedback to headquarters
• Support in-store marketing and promotional initiatives at a high standard and communicate cross functionally
• Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge. 
• Promptly respond to and escalate any customer complaints.

Leadership:

• Assist the Store Manager in coaching and developing a service-minded and high performing team
• Assist in the hiring process for key team members in your store
• Build and promote strong collaborative relationships between and your team members
• Clearly communicate expected standards and demonstrate desired behaviors, while always leading by example
• Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery
• Embed the Mod + Jo values into the team’s daily activities
• Monitor team compliance with Mod + Jo policies and procedures

Operations:

• Supporting maintenance of visual and operational standards with the leadership team
• Assist with the store scheduling to support great customer experience
• Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes). Communicate with headquarters where appropriate
• Communicate all office and cleaning supply inventory needs with headquarters
• Manage team to prepare for and conduct stock-takes in a timely and effective manner 
• Report any issues within the store to the Store Manager including maintenance, cleaning and safety issues. 
• Manage security of store, raising all issues with Store Manager and Headquarters

What you'll bring to the team:

• Experience as a leader in retail, sales and customer service
• Understanding of local market challenges and requirements relevant to new store openings
• A desire to deliver exceptional customer service
• Demonstrated understanding of service excellence in a consumer environment
• Excellent communication skills
• Tactical thinking
• You stay current and are on top of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need

Qualifications:

• Bachelor's degree in Business Administration, Retail Management, or a related field (preferred).
• Proven experience as an Assistant Retail Manager or similar role, preferably in the fashion or jewelry industry.
• Strong leadership and team management skills.
• Excellent interpersonal and communication abilities.
• A customer-centric mindset with a passion for providing outstanding service.
• Strong analytical and problem-solving skills.
• Proficient in inventory management software and point-of-sale (POS) systems.
• Flexibility to work weekends and holidays as required.
• Deep local knowledge and informed of trends in retail.
• Desire to work in a fast paced, entrepreneurial environment –you understand the importance of experimentation and iteration.

Benefits at Mod + Jo:

• Competitive hourly pay + quarterly commission based on retail sales goal achievements
• Health benefits (including visions and dental)
• 401k plan + company matching
• 80hr PTO
• 1.5x holiday pay
• Maternity/Paternity leave program
• Opportunities for professional growth within the company
• Generous employee discount + perks
• Friendly and inclusive work environment
• Company-wide meals and entertainment

Equal Employment Opportunity

Mod + Jo is committed to hiring and developing the most qualified people at all levels. It is our policy in all personnel actions to ensure that all associates and potential associates are evaluated based on qualifications and ability without regard to sex (including pregnancy), race, color, national origin, religion, age, a disability that can reasonably be accommodated without undue hardship, genetic information, military status, sexual orientation, gender identity, or any other protected classification under federal, state, or local law. We do not discriminate in any of our employment policies and practices. All associates are expected to follow these principles in all relationships with other associates, applicants, or others with whom we do business.

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