Job Description

AUTOMOTIVE SERVICE ADVISOR

Job Description:

Our client is expanding their team and is seeking an automotive service advisor. This position is onsite in the Enterprise area of Las Vegas, NV, and is a full-time, temp-to-perm opportunity. Upon successful performance during the standard employment probationary period, the individual will transition to a permanent employee with the client.

Responsibilities:

• Customer liaison: Greet customers, address their concerns, and identify the necessary services; gather customer and vehicle information.
• Prepare repair orders: Generate repair orders, provide time, cost, and labor estimates, and secure customer approval for any additional work.
• Communicate & coordinate: Explain inspection results, recommend corrective procedures, schedule service appointments, confirm promised times, and keep customers informed about progress throughout the day.
• Advise & upsell: Inform customers about maintenance requirements and the importance of adhering to manufacturer specifications; manage customer complaints and ensure high satisfaction levels.
• Administrative tasks: Oversee service department forms, menus, and pricing guides; assist in executing marketing initiatives.

Qualifications:

• Excellent communication and customer service abilities; capable of simplifying technical problems for customers.
• Fundamental knowledge of automotive principles and the skill to create precise cost estimates and timelines.
• Familiarity with shop management software (including scheduling, repair orders, and CRM). Experience with Tekmetric or Mitchell 1 is a plus.
• Strong math and writing skills for generating invoices and clarifying charges.
• High school diploma or associate degree; 3–5 years of relevant experience is preferred.
• Must be an ASE Certified professional.

Employment Details:

• Schedule: Monday to Friday
• Hours: 8 AM to 5 PM
• Job Type: Temporary to permanent, full-time

Jomsom Staffing Services is a nationally recognized franchise brand and a trusted provider of workforce solutions. The company focuses on linking employers with qualified candidates to help their growing organizations. With an expanding footprint across the United States, Jomsom Staffing Services is celebrated for its extensive industry knowledge, strong support system, and dedication to quality and integrity. At Jomsom, we emphasize the importance of building successful partnerships and providing outstanding service.

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