Call Center Manager Job at Automated Health Systems, Pittsburgh, PA

dUVQT2VHZkJsV1pxdjJLdTJmTjBxS0hVQWc9PQ==
  • Automated Health Systems
  • Pittsburgh, PA

Job Description

Automated Health Systems (AHS) is seeking Call Center (Escalations) Manager to manage and oversee Customer Escalations.

Benefits:

  • Health/dental/vision/supplemental insurance/401(k)/Paid Time Off
  • Comprehensive and ongoing training
  • Employee Wellness Program
  • Strong company culture with career growth opportunities

Responsibilities:

  • Act as the point of contact for complex customer issues that require immediate attention and resolution
  • Ensure customer satisfaction by effectively resolving escalated concerns, improving work processes, and collaborating with the Project’s management team

Qualifications for the position include:

  • 3-5 years of experience in customer support, operations, or a related field, with a focus on escalations management.
  • Minimum 3-5 years direct management experience in a high-volume contact Center; Previous Health care or public assistance program background preferred
  • Bachelor’s degree in related field or equivalent experience required

AHS is an Equal Opportunity Employer.

Please visit our website for more information:

“The Enlightened Choice in Health Service Management”

Job Tags

Immediate start,

Similar Jobs

Viscofan USA, Inc.

Production Shift Leader Engineer Job at Viscofan USA, Inc.

 ...production and distribution representing a unique proposal for the meat industry. With presence in more than 110 countries worldwide,...  ...team. This position provides technical service in the meat processing industry for Viscofan equipment. Including proper installation... 

UNIQLO

Global Creative Lab - Temp Graphic Designer Job at UNIQLO

 ...~ A diverse portfolio that shows a range of digital and print work. ~4-6 years of design experience; preferably at a creative agency or in-house. ~ Strong knowledge of art direction, photography, film, graphic design, typography and the full Adobe Creative ~ Suite... 

Intelliswift - An LTTS Company

Bioinformatics Scientist Job at Intelliswift - An LTTS Company

Job Title: Bioinformatics Scientist Duration: 23 months, 40 hrs / week Location: Cambridge, MA 02141 Required Qualifications: Ph.D. in Computational Biology or a related field. A proven track record of over 5 years in multi-omics analysis. Fundamental...

Executive Alliance

Leasing Administrator Job at Executive Alliance

 ...Upper East Side Manhattan landlord seeks experienced Lease Administrato r to manage all lease renewals for rent stabilized and market value apartments. Great location, no contribution healthcare, work-life balance (9-5 Mon thru Fri)! Job Function: Lease renewals... 

RECAP

Lactation Consultant Job at RECAP

 ...providing high-quality early childhood education and family support services in Orange and Sullivan Counties. The Part-Time Lactation Consultant provides specialized support to families in determining the best approach to feeding their infants, with a focus on...