Corporate Paralegal Job at Ryan Consulting Group, LLC, Charlotte, NC

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  • Ryan Consulting Group, LLC
  • Charlotte, NC

Job Description

Summary:

The Corporate Services Specialist/Paralegal plays a key role in managing client relationships and ensuring the seamless execution of corporate service orders. This position requires a detail-oriented professional with strong communication skills and a solid understanding of corporate governance and compliance. The Specialist will serve as the primary point of contact for clients, oversee project workflows, and collaborate with internal teams to deliver high-quality service. Training will be provided on internal systems, CRM tools, and client-facing technologies to ensure success in the role.

Key Responsibilities

  • Serve as the primary contact for clients from the initiation of an order through to project completion.
  • Oversee and manage corporate services orders, including: Executing orders for annual reports, formations, and registered agent services. Creating shared folders for document management. Exporting full reports in Excel upon request.
  • Lead onboarding efforts for new corporate services clients, ensuring expectations are met and processes are clearly communicated.
  • Maintain ongoing communication with internal teams regarding:
  • Client communications and order updates.
  • Issues, pricing requests, and service inquiries.
  • Competitive intelligence and client feedback on software products or services.
  • Resolve client complaints efficiently and collaborate with the team to troubleshoot and address issues.
  • Maintain client accounts and proactively inform them about new software products and corporate services.
  • Perform other related duties and special projects to support evolving business needs and strategic priorities.

Requirements

  • Bachelor’s degree in business or a related field preferred.
  • 1–3 years of customer service experience in a business setting, ideally within the public records industry (e.g., title company, service company, law firm, or corporate legal department).
  • Strong knowledge of corporate governance, compliance, and entity management.
  • Preferred experience in:
  • Small to medium-sized business environments.
  • Legal-related software solutions and services.
  • Law firm or corporate legal settings.
  • Highly detail-oriented with strong multitasking abilities.
  • Capable of working independently and collaboratively within a team.
  • Proficient in Microsoft Office Suite (Word, Excel, Outlook, basic PowerPoint).

Job Tags

Work at office,

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