Job Description

Seeking a full-time on-site role for a Customer Service Representative with a healthcare company specializing in custom earplugs and earpieces as well as other products to protect and enhance hearing, facilitate communication, and support hearing care professionals.

RESPONSIBILITIES:

• Respond to customer inquiries via phone, email, or chat, providing timely and accurate information.
• Provide knowledgeable answers to questions about product, pricing, and availability.
• Place, revise, return orders and confirm with customers.
• Maintain detailed records of customer interactions and transactions in our ERP and CRM systems.
• Contribute to the continuous improvement of customer service processes and procedures.
• Escalate complex issues to appropriate teams or management as needed.
• Work with internal departments to meet customer's needs.

QUALIFICATIONS:

• At least 1-3 years of relevant customer service experience.
• Excellent phone etiquette, verbal, written, and interpersonal skills.
• Tech savvy - able to operate multiple IT systems simultaneously.
• Ability to multi-task, organize, and prioritize work.

BENEFITS:

We offer employees and their families a comprehensive benefits package to ensure their individual and family’s overall wellness needs are met. Some offerings are dependent on the role, work schedule, or location and include the following:

• Healthcare (medical, prescription drugs, dental and vision)
• 401k retirement plan
• Paid time off and sick pay
• Employer-paid life insurance
• Employer-paid short-term and long-term disability

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