Customer Service Support Rep Job at Ultimate Staffing, Santa Ana, CA

dFVQQmVHYkduR3RwczJXdTIvdDJxcVBXQlE9PQ==
  • Ultimate Staffing
  • Santa Ana, CA

Job Description

Large company located in Santa Ana is seeking an ENTRY LEVEL Customer Support Rep!!

Experience needed: CUSTOMER SERVICE with the desire to learn I.T. down the line. NO I.T. experience, will train!!!

Temp to hire starting at $22hr Monday to Friday

MINIMUM QUALIFICATIONS:

High school diploma or GED required. NO experience needed

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  1. Serve as the first point of contact for end users of company IT solutions seeking technical assistance over the phone, via email, or face to face.
  2. Perform remote troubleshooting through diagnostic techniques and pertinent questions.
  3. Determine the best solution based on the issue and details provided by end user.
  4. Walk the end user through the problem-solving process.
  5. Direct unresolved issues to the next level of support personnel.
  6. Record events and problems and their resolution in logs.
  7. Pass on any feedback or suggestions by end users to management.
  8. Identify and suggest possible improvements on procedures.
  9. Document internal procedures.
  10. Install, test and configure new workstations, peripheral equipment and software.
  11. Perform timely workstation hardware and software upgrades as required.
  12. Troubleshoot system and network problems.
  13. Diagnose and solve hardware/software faults.
  14. Provide support, including procedural documentation and relevant reports.
  15. Support the roll-out of new applications and/or hardware.
  16. Help maintain inventory of all equipment, software and software licenses.


All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county , to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.

Job Tags

Temporary work, Local area, Remote work, Monday to Friday,

Similar Jobs

Proclinical Staffing

Director, Medical Writing Job at Proclinical Staffing

 ...and managing regulatory documents and contributing to the overall regulatory strategy. We have multiple positions available at the Director, Associate Director, and Senior Manager levels. Qualifications: Experience in regulatory medical writing within the biotech or... 

Ultimate Staffing

Cashier & Customer Service Clerk Job at Ultimate Staffing

 ...Methods & Equipment Operate and maintain payment processing equipment (e.g., POS systems, check scanners). Understand and apply various payment methods including cash, checks, credit/debit cards, and electronic transfers. Troubleshoot basic equipment issues and... 

People Architects

Creative Director Job at People Architects

 ...People Architects has been engaged by a rapidly growing, tech-enabled consumer products company to find a visionary, hands-on Creative Director to lead their in-house creative team. In this role, youll own the creative vision for multiple high-growth consumer brands... 

Pro-Screen Inc. Print, Signs & Graphics

Graphic Designer Production Job at Pro-Screen Inc. Print, Signs & Graphics

 ...Job Title: Graphic Design Production Location: Fresno, CA Type: Full-time, Non-Exempt, Onsite About Pro-Screen At Pro-Screen...  ...and adapting artwork for signage, banners, graphics, and films, and ensuring that all designs are accurate, production-ready,... 

Kaiser Permanente

Senior Employee Relations Business Partner, Physician Group Job at Kaiser Permanente

 ...Summary: This senior individual contributor is primarily responsible for serving as a liaison between HR Centers of Excellence and business stakeholders to influence the development and deployment of strategies, programs, policies, and procedures, conducting company...