Customer Success Manager (Portuguese Speaker) Job at WaveBL, Miami, FL

dkViTmNHbkJsbXRzc21HbjEvbHpycUhTQVE9PQ==
  • WaveBL
  • Miami, FL

Job Description

WAVE BL is looking for a motivated and experienced Portuguese Native speaker (Spanish speaker -advantage) to join our international A-team that spearheads our product footprint growth. In this role, you will focus on providing our new customer accounts with a fabulous experience coupled with a carefully designed customer journey, driving customer satisfaction, subscriptions, and revenue.

What You’ll Do:

  • Take E2E ownership for a set of incoming new accounts and take them with professionalism and care through our customer journey.
  • Prioritize and advance accounts through the customer journey to maximize conversions.
  • Lay the foundations for a long-lasting business relationship in line with our company’s strategy and Value Proposition.
  • Perform training, implementation and deployment, qualifications and discovery sessions with our new accounts and document the findings.
  • Maximize product value for our customer and keep them updated about new features and potential use cases.
  • Coordinate and monitor all operational activities related to support your set of accounts.
  • Manage customer activity with CRM tools for maximum efficiency and visibility, with carefully executed follow-up to closure on open issues.
  • Exercise your product, people and business skills to achieve the best results for WaveBL.

Requirements and Skills:

  • Customer-obsessive, with at least 3-4 years of solid customer service, customer training or customer technical support experience (SaaS background preferred).
  • Fluency in Portuguese and English - mandatory.
  • Spanish -Advantage.
  • Excellent written and verbal communication / presentation skills.
  • Strong Familiarity with Salesforce, Jira – Advantage.
  • Proven knowledge and experience in the Supply Chain / Shipping / International Trade industry – Advantage.

Job Tags

Similar Jobs

Merola Tile Distributors of America

Graphic Artist Job at Merola Tile Distributors of America

 ...platforms Ability to work and collaborate in a team environment COMPETENCIES Design --Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.... 

Wealth Management

Executive Assistant & Office Administrator Job at Wealth Management

 ...Location: Century City Overview: We are seeking a highly organized and proactive Executive Assistant/Office Administrator. This role is responsible for facilitating the completion of administrative and organizational tasks, primarily including managing the Company... 

Community Clinic of Maui, Inc.

Integrated Health Director Job at Community Clinic of Maui, Inc.

 ...JOB TITLE: Integrated Health Director PRIMARY FUNCTION: The Integrated Health Director oversees an expanding Integrated Health Program...  ...development and provides staff training on an as needed basis, as well as participates on manager, electronic health record, and... 

Feld Entertainment, Inc.

Camera Operator Job at Feld Entertainment, Inc.

 ...COVID vaccination is strongly encouraged for successful candidates.About Feld EntertainmentFeld Entertainment, family owned and operated, is the worldwide leader in producing and presenting live touring family entertainment experiences that bring people together and... 

Aquila | On-Site Health & Fitness Management

Summer 2025 Internship Fitness Specialist Job at Aquila | On-Site Health & Fitness Management

 ...Aquila's Fitness Specialist Intern Summer 2025 will gain first- hand experience by assisting members in safe and effective exercise programs and perform a wide range of duties in a health/fitness center, under the supervision of the site manager. The program provides...