I'm a recruiter (headhunter). This service is free to you (the candidate). One of the companies that I recruit for is looking for a:
Customer Support Rep
Hybrid remote - Parma, Ohio
$18 per hour to $22 per hour
Monday-Friday, 11:30am to 8:00pm
Must live within 30 miles of Parma, Ohio
Summary
• Excellent communication skills
• Customer Service and low level technical support
• Hybrid remote, some work-from-home, some on-site at the office in Parma
• 2 weeks of PTO, medical, dental, vision, accident, critical illness, life, 401k match, college tuition benefit program
Responsibilities
• Receive or initiate contact with customers for low level technical support issues
• Follow knowledge base articles and standards to troubleshoot and resolve issues
• Escalate issues when necessary and advocate for urgency when needed
• Document customer info, triage steps, solution, or escalation notes
• Follow-up with customers to confirm that solutions are acceptable
• Monitor queues to ensure compliance with SLA requirements
• Provide highest level of responsiveness and service possible
Requirements
• Outstanding communication skills
• High level of emotional intelligence
• Must live within 30 miles of Parma, Ohio
• Work Monday-Friday, 11:30am to 8:00pm
• High level of empathy, care, and compassion
• Customer Service or Customer Support experience
• Ability to document customer issues quickly and courteously
• Team player mentality, flexible for shift changes or modifications
• Ability to focus with a high degree of accuracy and thoroughness
• Communicate via phone, instant messenger / chat, email, and ticket entries
• Bonus: experience with a ticketing software for customer support
• Must be able to work Mon-Fri, 11:30am to 8pm
• Must live within 30 miles of Parma, Ohio
Sean Zetts
440-447-0001
Riverside Recruiting
Sr. Recruiter & President
customer care customer experience help desk helpdesk it support tech support coordinator information technology call center support center contact center support contract contractor
...to enable data driven decisions. We are seeking a COBOL Developer to support and enhance mainframe applications in the merchandise... ...with COBOL, CICS, JCL, DB2, and SQL, along with solid software development and production support skills. Key Qualifications...
...Now Hiring: ISP Cable Puller Location: Rayville, LA Pay: Prevailing Wage + Potential Per Diem Schedule: Full-Time Project... ...is seeking experienced ISP Cable Pullers to support a major network infrastructure deployment inside commercial and industrial...
...IT Security Manager Global Enterprise We are seeking a detailed and results-oriented leader to join our global Information Technology... ...implementing secure architectures for enterprise applications, networks, security platforms, and AWS cloud deployments. Expertise in...
...Class C Driver Position Summary: As a Class C Driver, you will take the wheel to ensure the timely and safe delivery of products to our retail stores. With the road as your canvas, you'll navigate through routes, load and unload goods, and uphold the highest standards...
...An American electric vehicle manufacturing company is actively looking for a self-motivated Vehicle Test Engineer to join their dynamic team. This is a 5-month CT role with potential for extension or conversion. It is 100% onsite at their Irvine, CA location Monday-Friday...