Job Description

Intro:

Little Birdy is partnering with a company who is revolutionizing home care through innovative technology. We are looking for an experienced Enterprise Account Manager to join the fastest-growing tech company in this sector, and to help empower home care agencies. *Please note- this is not a sales role, and prior experience working in the healthcare industry is required.*

About the Role:

The Enterprise Account Manager plays a pivotal role on the client-facing team, focused on building and maintaining strong relationships with enterprise-level customers. This person will deeply understand each client’s goals and be dedicated to helping them succeed long-term with the company’s offerings.

We’re looking for someone who communicates clearly and confidently, whether over Zoom, in-person, or when presenting to stakeholders at any level, including the executive suite. The right candidate has a track record of managing complex customer relationships and navigating across all levels of an organization. They bring a mix of industry insight, strategic mindset, and creative problem-solving skills.

This role is ideal for someone who is highly analytical, proactive, and an excellent communicator. They’ll be expected to regularly assess client satisfaction and business performance, delivering strategic guidance to drive continued success. This position reports to the Manager of Enterprise Account Management.

Core Responsibilities

• Serve as the primary point of contact for assigned Enterprise accounts—driving adoption, increasing revenue, ensuring retention, and delivering exceptional customer satisfaction
• Partner with clients on strategic initiatives such as co-hosted webinars and conference sessions to boost visibility and demand
• Take a consultative approach by aligning solutions to client goals, continuously identifying opportunities to add value and accelerate outcomes
• Regularly analyze account performance and customer behavior to spot trends, anticipate needs, and implement tailored strategies
• Apply strong business acumen to quickly understand complex challenges and provide clear, effective solutions
• Represent the company at industry events and trade shows, cultivating relationships and promoting brand awareness among current and prospective clients
• Stay current on industry shifts and emerging trends to offer insights and guidance that position you as a trusted advisor
• Champion customer feedback internally, collaborating with cross-functional teams to optimize operations and improve the overall experience
• Manage your book of business independently, consistently meeting goals and deliverables across a dynamic portfolio of accounts
• Keep thorough records in CRM (HubSpot), ensuring all account activity, progress, and health metrics are transparent and well-documented
• Proactively engage clients with updates on new offerings, important company announcements, and relevant events
• Willingness to travel up to 15–20% annually for client meetings, conferences, and strategic engagements

Experience and Skills:

• At least 5 years of experience in account management, customer success, or strategic partnerships, ideally within healthcare or a service-oriented B2B setting
• Familiarity with the home care space or revenue cycle management (RCM), especially with hands-on client management, is a plus
• Proven success in crafting and executing account strategies that lead to both revenue growth and strong customer outcomes
• Comfortable presenting to senior stakeholders, with strong executive presence and polished presentation skills
• Strong critical thinker who approaches challenges with clarity, confidence, and a solutions-oriented mindset
• Skilled at influencing across organizational levels and communicating with impact
• Quick to learn and able to self-motivate in fast-moving environments—even when navigating uncertainty
• Adept at building rapport and maintaining professional relationships across a wide range of personalities
• Deep commitment to customer success, with a results-driven approach and high standards
• Exceptionally organized, with a track record of juggling multiple priorities and complex workflows
• Advanced Excel skills for analyzing data and uncovering insights; comfortable using PowerPoint to structure clear, compelling presentations
• Energetic and flexible team player who brings positivity, autonomy, and collaboration to every project

Education and Qualifications:

• Bachelor's degree in Business, Marketing, Healthcare, or related field preferred

What's on Offer:

• Medical, dental, and vision benefits
• 401k retirement plan
• Aflac benefits
• Paid time off
• Professional development support

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