Job Description

Overview:

Agile Retail is a fast-growing retail execution that partners with global brands to bring their products to life in stores, venues, and events across the U.S. We specialize in field sales, merchandising, staffing, and retail operations, supporting brands in achieving measurable sales growth and delivering exceptional customer experience.

Job Summary:

We are seeking a dedicated and motivated Team Leader to join our dynamic team. As a Team Lead, you will be responsible for managing a team of field product sales representatives and ensuring the successful execution of strategic sales initiatives within your region. Your focus will be on team development, sales growth, compliance and ensuring the highest level of service to both customers.

Responsibilities :

Leadership and Management

• Lead and supervise a team of Product Specialists across multiple venues, ensuring high levels of performance, motivation, and engagement.
• Conduct regular performance reviews, provide constructive feedback, and implement training programs to ensure skill development and professional growth.
• Assist with in-field training, shadowing and coaching.

Schedule Management

• Assist in the planning, coordination, and execution of Product Specialist Scheduling.
• Provide support in the field when there are absence or emergency schedule changes.
• Troubleshoot on-site issues, resolve conflicts, and ensure a seamless experience for both internal teams and customers.

Venue Oversight

• Regularly visit and assess venues to monitor event setups, promotions, and general operations.
• Maintain strong relationships with venue managers and key stakeholders to ensure the success of the program.
• Ensure all Product Specialist comply with health, safety, and legal regulations.
• Ensure compliance with all standard operating procedures and ensure that Product Specialists are compliant as well.

Performance Monitoring

• Monitor individual and team performance. Providing feedback and action plans and providing feedback where necessary.
• Respond to daily live Sales Reporting with infield visits or communications with Product Specialists.
• Prepare and submit regular reports on Product Specialist performance, team progress, and operational challenges.

Operations

• Take responsibility for Product Specialist uniform, presenter kits, and stock.
• Troubleshoot Help Chat and other various communications in real time with Product Specialist team.

Brand Representation

• Represent the company and its customers, ensuring consistent brand messaging and high-quality customer interactions.

Requirements:

• Proven experience (typically 3-5 years) in event management, promotions, sales, or a similar field, with experience in a leadership or managerial role.
• Experience managing teams across multiple locations is highly preferred.
• Strong background in consumer engagement, sales promotions, and managing large-scale events.
• Excellent leadership and people management skills with the ability to motivate and develop a team.
• Strong organizational and time-management skills, with the ability to handle multiple tasks in fast-paced environments.
• Strong problem-solving and conflict resolution skills.
• Ability to create and manage event budgets, monitor expenses, and ensure effective use of resources.

What Does Success Look Like:

Achieving Product Sales Goals: Successfully meeting or exceeding sales targets for promoted products across all venues in your territory.

Team Performance: Leading and motivating the team of Product Specialists to engage customers effectively, deliver impactful product demonstrations, and drive product sales.

Performance Monitoring and Improvement: Continuously tracking sales performance, identifying areas for improvement, and refining strategies to enhance future outcomes.

Measurable Results: Delivering consistent, measurable business results by optimizing sales activities and achieving key performance metrics.

Join us as a Team Leader where you can make an impact while developing your career in a supportive environment!

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