Job Description

POSITION SUMMARY

As a Customer Service Associate at Prime Landscaping & Snow Removal, you will be a key member of our administrative team, providing essential support to our management and ensuring efficient operation of office tasks. This role combines administrative duties with high-level customer service to enhance our client interactions and operational efficiency.

ABOUT THE COMPANY

Prime Landscaping & Snow Removal is a full-service landscaping company with a comprehensive design/build philosophy. We believe in a seamless process where a single landscape designer oversees your project from initial concept to final execution. This approach ensures clear communication, consistency, and a personalized experience to bring your vision to life.

Beyond landscaping, we have expanded our services since 2021 to include excavation, demolition, trucking, and hauling. Our extensive nursery offers a wide selection of plants, various rock options, and colored mulch—truly making us your "one-stop shop" for all outdoor property needs.

With over 20 years of experience, our team of skilled professionals is dedicated to delivering exceptional results with attention to detail. Fully licensed and insured, we take pride in maintaining the beauty and functionality of your property year-round.

OBJECTIVES

• Achieve consistent punctuality and maintain full attendance each month.
• Achieve a customer satisfaction rating of 95% or higher through effective communication and resolution of issues.
• Manage and update customer and internal documents with 100% accuracy.
• Provide timely and effective support to management, improving meeting scheduling and coordination by 20%.
• Effectively manage and assign leads in the CRM software, ensuring no leads are missed and follow-up times are minimized.
• Ensure all visitors are greeted professionally upon arrival
• Uphold the highest standards of communication in all customer and internal interactions.
• Maintain 100% accuracy in data entry tasks and ensure all entries are completed by the end of each business day.
• Oversee and maintain the organization of the office environment, conducting weekly checks.
• Participate in quarterly training sessions to enhance skills and stay updated on best practices in customer service and administration.

COMPETENCIES

• Efficiently managing one's time to prioritize and complete tasks effectively.
• Consistent attendance and punctuality.
• Delivering high-quality service to customers, ensuring satisfaction.
• Excellent verbal and written communication abilities.
• Proficiency in handling administrative tasks like filing, scheduling, and document management.
• Ability to quickly identify problems and implement practical solutions.
• Skilled in using CRM software and other office technology.
• High attention to detail in all aspects of work.
• Maintaining a professional demeanor in all interactions.
• Flexibility to handle various tasks and changes in the work environment.
• Ability to work effectively with team members and other departments.
• Keeping workspace and tasks organized to enhance productivity.

EDUCATION AND EXPERIENCE

• High School Diploma or equivalent required.
• Associate’s degree in Business Administration, Communications, or a related field preferred.
• 1-2 years of experience in a customer service or administrative role, preferably in a related industry.
• Proven ability to manage customer inquiries and administrative tasks efficiently.
• Experience with CRM software and Microsoft Office suite.
• Familiarity with order processing and data entry tasks.
• Fluency in both Spanish and English is preferred but not required.

PHYSICAL REQUIREMENTS

• Light lifting up to 20-30 lbs

COMMITMENT TO DIVERSITY

As an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Prime Landscaping & Snow Removal recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business. We hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to [email protected].

Already a candidate? Please connect directly with your recruiter to discuss this opportunity.

Job Type: Full-time

Pay : $18.00 - $25.00 per hour

Schedule :

8 hour shift

Monday to Friday

Work Location : In person

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