Job Description

We are seeking a motivated and detail-oriented Junior Systems Administrator to provide technical support and assist in the administration and maintenance of IT systems. The ideal candidate will have a strong foundation in troubleshooting, system monitoring, and customer service.

Responsibilities:

Provide technical support to end users for hardware, software, and network-related issues.
Identify, research, and resolve a wide range of technical problems.
Respond to support requests via phone, email, and in-person interactions in a timely and professional manner.
Perform proactive monitoring of computer systems using appropriate tools and utilities.
Document, track, and monitor incidents and requests to ensure prompt resolution.
Work directly with users to resolve more complex technical issues requiring additional time and expertise.
Participate in projects aimed at improving IT services and customer satisfaction.
Assist in planning and tracking team goals and objectives.
Act as a subject matter expert on assigned systems and follow established guidelines to troubleshoot and resolve issues.

Requirements:

Associate degree (2-year) in Information Technology or a related discipline.
2–5 years of experience in technical support or a computer-related field.
Advanced troubleshooting and problem-solving skills.
Strong analytical abilities to evaluate issues, recommend solutions, and implement effective resolutions.
Excellent communication and organizational skills.
Ability to work independently with minimal supervision while maintaining a high level of effectiveness and consistency.
Demonstrated ability to work well in both team-based and individual settings.
Comfortable interacting with a user base with varying technical expertise.
Intermediate knowledge of infrastructure support components, including:
Desktop systems, tools, and utilities
Server operating systems and administration tools
IT networking and voice systems

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