Job Description

Thank you for stopping by to take a look at the Junior Administrator role I posted here on LinkedIN, I appreciate it. If you have read my job descriptions before, you will remember that I am a real live human being writing this...so, no Bots, no AI...just a real live living human.

As with all my job descriptions, I like to add a little humor to these things, so if you see something that makes you chuckle, that was the intent. In addition, like all the roles I work on, the 'social fit' is almost as important as the 'technical fit'. That being said, here are some of those 'social fit' characteristics we are seeking for this role:

• For this role, we are seeking someone that doesn't just take calls and refers those calls to others that get the actual work done. This is a role for the person that actually gets the work done. I know this may sound obvious, but I am willing to bet, there are some reading this that have worked with people that talk a lot, but don't really do all that much... This 'talks a lot, but doesn't get much done' environment is not this one.
• This team collaborates, quite a bit, with one another. So, we are seeking that individual who likes to document, likes to share, and genuinely enjoys collaborating with their team mates.
• We have all experienced micro-managers...the kinds of individuals that make work insufferable...you won't have that issue here. There is an expectation that you are an adult and work like an adult. Guess what, they will treat you like an adult...I know - wow - what a concept.
• We have all come across individuals who think that every issue is the size of a mountain. This is not an environment like that. The key here is to be calm...we aren't working with Nuclear weapons here...

This role is being done onsite, Monday through Friday in Orlando Florida.

I can only work with US Citizens or Green Card Holders for this role. So, unfortunately, if you are an H1, OPT, CPT, EAD, F1 Visa Holder, or anyone other than a US Citizen or Green Card Holder, we won't be able to work together for this role.

Here is what we are seeking for this role: For this role, you will be working on, primarilly, hardware support issues. While you will be 'sitting' in the office in Orlando, you will be working with a user group of around 600 people. Don't worry, you won't be alone. You will have 2 Network & Systems analysts you will be working with and 3 help desk individuals that also support this user community. However, you will be the primary individual responsible for this Orlando location. You will be troubleshooting cell phones, hardware, printers, scanners, and other hardware issues. Don't worry, you aren't going to be reconfiguring routers, switches and subnets...you will have others to work with you on that.

Here are some of your primary responsibilities (I won't get too granular here...here are the main points...I have a lot more to share if you are interested in the role):

• Install, modify and make minor repairs to personal computer hardware and software systems. This will include providing technical advice and support to users
• This role is, primarilly, user facing...so, due to that, fun stuff like documentation of issues and working with users to actually solve issues will be a vital part of this role. You will be the primary contact for network & system administration for this facility in Orlando.
• Identify and procure the hardware and software needed to satisfy user requirements.
• Install hardware and peripheral components such as monitors, keyboards, printers and disk drives.
• Coordinate activities with network & system administration team members for issues that you cannot solve on your own.
• Connect users to networks and provide initial training for applications.
• Administer software tracking tools.

Here is what we are seeking for this role:

• At least 2-3 years of experience with Windows OS troubleshooting.
• The hiring manager likes to see duration on assignments you have been on. So, if you have spent 6-9 months at one role, and 9 months at the next, we won't have a fit for this role.
• Experience with issue tracking tools. This leads to that documentation piece I mentioned in this JD... We will need experience documenting those interesting issues you encounter.
• At least 2-3 years of AD troubleshooting experience.
• At least 2-3 years of TCP/IP troubleshooting experience...this 2-3 years of experience should also include broad network administration experience.
• If you have been the only help desk, network admin or system admin in one of your previous roles, that would be spot on with regards to what we are seeking.

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