Job Description

Are you a skilled, dependable cook looking for better work-life balance? LaClare Creamery is looking for a full time Kitchen Operations Lead to join our fast paced, fun work environment! Working week days and every other weekend, our Kitchen Operations Lead will lead operations in the café.

*FULL BENEFITS and COMPETITIVE PAY included!*

Reports to: Retail Manager

Overall Responsibilities: Leads operations in the café kitchen ensuring strict compliance to the highest food safety standards. Duties also include kitchen staff training, inventory management and replenishment, event support, preparation and cooking-to-order a variety of foods, and plating dishes in an attractive way to serve a quality product to our guests.

Key Tasks & Responsibilities

• Responsible for strict compliance to the highest food safety standards as set forth by law and the company.
• Maintain accurate logs of cleaning schedules, inspections, and maintenance for audits and regulatory compliance.
• Clean food preparation equipment, dishes, work areas, and counters or tables to ensure the kitchen is cleaned to high store standards.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Train new staff in food preparation and food safety requirements.
• Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
• Maintain professionalism and create a positive team environment, including during peak demand times.
• Responsible for kitchen inventory management including ordering of food, beverages, and supplies needed in the café.
• Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
• Responsible for keeping accurate inventory of food items.
• Restock kitchen supplies, rotate food adhering to FIFO standards, and stamp the time and date on food in coolers.
• Prepare food for our customers – made to order based on Retail menu, event menus and specials.
• Plan work on orders so that items served together are finished at the same time.
• Record and evaluate ticket times for continuous improvement.
• Prepare and evaluate event menu costs for current market trends.
• Communicate to manager and team on stock and availability and any substitutions on café menu items.
• Assist in resolving customer complaints regarding food service.
• Works under the direct supervision of the Retail Manager.
• Effectively promotes Company values and culture drivers.
• Perform all duties in a safe manner.
• Other duties as assigned.

Skills & Attributes

• Servsafe Certification or is willing to obtain upon hire.
• Is knowledgeable about retail operations and can perform tasks as needed.
• Has an understanding of food safety and implementing food safety protocols, such as proper handling, storage, preparation of food, and preventing cross contamination.
• Performs physical activities that require considerable amounts of standing, walking, lifting 5 – 25 lbs, bending, and squatting while handling materials.
• Food Production — Knowledge of techniques and equipment for food preparation and cooking including storage/handling techniques.
• Customer and Personal Service — Knowledge of principles and processes for providing excellent customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge and understanding of Point-of-sale POS software.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Service Orientation — Actively looking for ways to help people.
• Time Management — Managing one's own time and the time of others.
• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.

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