Lead Contact Center Engineer Job at Optomi, Baltimore, MD

dEVIQWNXakpuR1pwdW1DZzJmeDFyS25TQkE9PQ==
  • Optomi
  • Baltimore, MD

Job Description

Lead Contact Center Engineer (Baltimore, MD; Evansville, IN; Charlotte, NC; Irving, TX)

Optomi, in partnership with a large finance company, is looking for an experienced Lead Contact Center Engineer to lead the expansion of their telephony team. The company is planning a large migration of their telephony platform to a cloud-based solution. They are looking for a go-getter who takes initiative and is able to work under minimal supervision! The right candidate will have experience with Avaya or Alvaria, and will have been a big part of a migration from on prem to cloud with either NiceCX or Five9.

What the right candidate will enjoy:

  • A leadership role at a large company!
  • The ability to make independent decisions for the cloud migration!
  • Be a part of a culture that always looks ahead!
  • A position at a certified Most Loved Workplace, three years in a row!
  • A hybrid work environment, with remote days on Monday and Friday!

Qualifications of the right candidate:

  • 9-10+ years of overall relevant experience in telecommunications or telephony.
  • Experience developing or implementing Interactive Voice Responses.
  • Avaya/Alvaria experience.
  • NiceCX or Five9 experience.
  • Experience migrating on prem to cloud to either of those cloud solutions.
  • Efficiency in Java, Python, or another programming language.

Responsibilities of the right candidate:

  • Proof of concepts for a cloud-based solution.
  • Lead the call recording migration from on prem to cloud.
  • Integration of the cloud based solution into the company's existing system.
  • Take initiative to lead a team of 6-7 resources working on 2 different platforms.

Job Tags

Monday to Friday,

Similar Jobs

Gpac

Paint Estimator: $125K-$150K Job at Gpac

JOB DESCRIPTION: $125K-$150K SEEKING COMMERCIAL PAINT PROJECT MANAGER/ESTIMATOR GPAC: #1 Commercial Paint Recruiting Firm in the Nation: WORK FOR A LEADING CONTRACTOR I am working with a well-respected, firmly established Commercial Paint Contractor seeking an experienced... 

The Beauty Institute

Cosmetology Educators - Esthetics - Days and Evening Positions available Job at The Beauty Institute

 ...Cosmetology Instructor Join Our Growing Team at The Beauty Institute! Location: [PHILADELHIA] Job Type: Full-Time/Part-Time (Day & Evening Shifts Available) The Beauty Institute, a leader in cosmetology education , is expanding our team and looking for licensed... 

Bonfire

Contract Product Photographer Job at Bonfire

 ...for an experienced and collaborative professional who is excited to help Bonfire take our product photography to the next level. We are seeking a reliable product photographer located in the continental U.S to shoot new products and digitally create image assets for... 

NextEra Energy, Inc.

Power Analyst Job at NextEra Energy, Inc.

 ...Job Title: Sr. Power Analyst NextEra Energy Marketing is one of the nations leading electricity and natural gas marketers. We are responsible for electricity and fuel management for all of NextEra Energy Resources generation fleet, which includes the largest renewable... 

Russell Tobin

Administrative Assistant Job at Russell Tobin

 ...calendars, meetings, and communications across time zones Prepare and proofread documents, reports, and presentations Coordinate travel arrangements and process expense reports Serve as a reliable point of contact for both internal and external stakeholders &...