Qualifications:
Working knowledge of OCM methodologies such as PROSCI which includes development of such deliverables as Stakeholder Analysis, Change Impact Analysis and Communications Assessments.
In addition to analysis, assessments and change strategies and plans, the resource will have experience developing work products that support the change management plans. Execution of plans and work products is expected with stakeholder engagement and end-user adoption critical to success and measured through metrics and reporting (created by the OCM Analyst).
Provides project teams with coaching and guidance based on industry best practices to improve cross-functional coordination and communication during project execution.
Experience working with and reach all levels of employees
Experience on large efforts with Agency -wide impact
Develops content for dissemination to non-technical users. Ability to write and communicate technical changes to users in non-technical terms. Exceptional verbal and written communication skills.
Supports the development and maintenance of relationships within ITD and across the agency. Develops and executes communications plans to communicate project work, priorities, and impacts across the agency in an effort to provide transparency into ITD projects
Provides project teams and users with documentation based on industry best practices to improve understanding of technical changes.
Contributes to an inclusive environment that values differences by building and maintaining collaborative relationships with team members, peers, and ITD leaders. Actively embodies ITD values and behaviors including accountability, ethics, and best-in-class customer services. Contributes to a culture of trust and transparency by sharing information broadly, openly, and deliberately.
Supports the vision for Engagement, Culture, and Communications. Works closely with team members and management to implement and support effective solutions for change management. Maintains currency with technology, standards, and best practices. Supports process improvement efforts within the team and across ITD.
Preferred (Optional):
Bachelor’s degree in Information Technology, Business Administration, Communications, Organization Change Management or related field.
Marketing and/or corporate communications experience.
Graphic design or visual representation of content to convey messaging.
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