Job Description

POSITION SUMMARY - FULL TIME - Onsite in Alpharetta, GA

MUST LIVE LOCAL to Alpharetta, GA. The Operations Assistant is a highly organized and communicative professional responsible for supporting the Sales, Support, and Development teams, as well as providing exceptional customer service. This role ensures the smooth execution of daily business operations, with a focus on invoicing, customer relations, account management, and administrative coordination. The ideal candidate will demonstrate reliability, attention to detail, and the ability to manage multiple priorities with minimal supervision.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

● Provide administrative and operational support to internal teams and customers.

● Deliver prompt, professional, and friendly customer service to support sales efforts.

● Create and send accurate invoices and estimates to appropriate contacts.

● Manage customer communications via phone and email, addressing inquiries and service needs.

● Use ERP systems and QuickBooks (NetSuite experience a plus) for data entry and reporting.

● Maintain and update customer accounts, billing statements, and accounts receivable.

● Organize business correspondence and maintain filing systems.

● Assist with inventory control and small order fulfillment, including packaging and shipping (domestic and international).

● Schedule and manage logistics for outbound shipments.

● Support vendor relationship management and development.

● Perform general office tasks using Microsoft Office Suite (Word, Excel, PowerPoint).

● Identify and resolve issues proactively to maintain workflow continuity.

● Other duties as assigned.

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

● High school diploma or equivalent required; associate’s or bachelor’s degree in business or related field preferred.

● 2+ years of experience in an administrative, operations, or customer service role.

● Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

● Experience with ERP systems and QuickBooks; NetSuite experience a plus.

● Strong written and verbal communication skills.

● Excellent organizational skills and attention to detail.

● Ability to manage multiple tasks, prioritize effectively, and work independently.

● Basic understanding of invoicing, customer account maintenance, and inventory processes.

● Availability to work Monday through Friday, 9:00 AM to 5:00 PM, with minimal unplanned absences.

● Ability to occasionally assist with physical tasks such as packaging and shipping small orders.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, and handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

NOTE

• This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

Job Tags

Similar Jobs