Job Description

This Operations Assistant will join a fast-paced, independent pharmacy in East Nashville. As the company goes through expansion, the team needs help keeping things organized, moving, and finished. This role is perfect for someone who enjoys structure, can manage projects and checklists, and isn't afraid to follow up with people (nicely but firmly). You'll work directly with the owner and leadership team to turn ideas into action and help the team stay on track. This is not a retail clerk job or a basic admin gig. This person will help drive training systems, process improvement, internal communication, and some of the behind-the-scenes work that makes a great team run smoothly. They will also assist the owner with recurring tasks and follow-up so leadership can focus on growth.

Responsibilities include:

- Help to build and maintain team training systems, onboarding checklists, and SOPs

- Track leadership decisions and make sure they actually move forward

- Follow up with team leads (gently but persistently) to keep projects from stalling

- Help prepare schedules, internal docs, and simple reports

- Organize leadership meetings and document action items

- Support the compounding team with task tracking and quality processes

- Assist with recruiting steps (scheduling, paperwork, etc.)

- Occasionally handle administrative tasks like organizing files or summarizing reports

- Handle recurring tasks for the owner such as payroll check-ins, deposit tracking, and report pulls - Keep tabs on project lists, ideas, and follow-ups so nothing gets lost in the shuffle

What You're Like:

- You love clarity, timelines, and clean spreadsheets

- You're not afraid to follow up with busy people (and they don't hate you for it)

- You can take a vague idea and help turn it into a checklist or workflow

- You can spot where things are slipping through the cracks and step in

- You don't need to be told twice (and you often anticipate what's needed)

Must-Haves:

- Experience supporting a small business or start-up company with operations tasks

- Strong spreadsheet skills, (Google, Excel) - Strong communication skills

Nice to Have Skills & Experience

- Experience in a pharmacy, healthcare, startups, or small businesses

- Familiarity/Experience with Google Workspace, Airtable, or project management tools

- Some experience writing or organizing SOPs and/or training materials and processes

Compensation:

This position can be either part-time or full-time, depending on the candidate. This is a hybrid role, mostly in-person, but with some flexibility to work virtually. Pay will vary based upon relevant experience level and level of ownership across a range of $26.00-$32.00 per hour.

Exact compensation may vary based on several factors, including skills, experience, and education.

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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