Operations Support Associate Job at BlueGrace Logistics, Phoenix, AZ

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  • BlueGrace Logistics
  • Phoenix, AZ

Job Description

The role is responsible for assisting assigned Carrier Sales Representatives with their day-to-day operations, specifically on specialized high-risk commodities.

This is an on-site position with a schedule of Monday through Friday, 7 am to 4 pm. Hourly rate is $19.24/hr.

What does a typical day look like?

  • Organizing and tracking booked loads for carrier reps
  • Providing timely updates on critical shipments
  • Communicating late deliveries and issue resolution when necessary
  • Issuing EFS checks and other customer service-related items
  • Posting loads to web services and internal platforms when needed
  • Negotiating rates and booking loads if necessary
  • Calling carrier partners to help track down POD’s, invoices, and other supporting documents.
  • Updating files in Highway when needed

What are we seeking?

  • College degree preferred, but not required.
  • Logistics experience preferred but not required.
  • Exposure to carrier sales process
  • Strong phone and written communication skills
  • Organized and assertive
  • Ability to identify and react to potential issues with confidence and composure.
  • Capacity to multi-task
  • 6+ months experience in customer support/operations

What’s in it for you?

  • Medical, Dental, Vision, Long/Short term disability, life insurance options available
  • 401k Program
  • An award-winning culture with unique perks, including Monthly Lunch & Learns, "Thank You” Lunch Provided each Friday, and Employee Resource Groups

Job Tags

Hourly pay, Monday to Friday,

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