Job Summary:
Under the supervision of the Chief Administrative Officer & General Counsel, the Property Manager Team Lead directly manages a team of property managers and staff within the regional real estate branch system and ensures the team is focused on providing exception customer service. The Property Manager Team lead advises and counsels real estate managers and individual sales associates about the many HomeServices Property Management products and services available to them and their existing client base and works to institutionalize property management in the real estate channel being a liaison with the branch offices and various business partners.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
1.Ensures the team provides an outstanding customer experience
•Follows up on open issues
•Communicates effectively and timely with property owners, residents and vendors
2.Responsible for personal and team growth of key performance indicators (KPI’s).
3.Develops team members around the areas of impact, motivation, performance, accountability,coaching and teamwork
•Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
•Answers team member questions, helps with team member problems and oversees teammember work for quality and guideline compliance
•Develops strategies to promote team member adherence to company regulations and performance goals
•Conducts team meetings to update members on best practices and continuing expectations
•Generates and shares comprehensive and detailed reports.
4.Manages and executes successful rental cycles.
•Cultivates partnerships with local Long & Foster Sales offices by marketing and maintaining property management services. Communicates with agents concerning rental listings and applications in process.
•Maintains property files on software program, approves or disapproves all applicants on management properties after obtaining credit reports and thorough application screening which may include owner consultation.
•Coordinates/reviews necessary property surveys/inspections to include renewals and maintenance oversight.
•Prepares all management leases. Assures that certified funds and security deposit have been collected. Monitors unpaid rents and assures delinquency notices (copies to owners), are personally served or mailed. Initiates legal actions in a timely manner as needed.
•Communicates and advises owner in a timely manner of actions and or funds needed to maintain property.
•Communicates with owners regarding vacancies, leasing activity, applications, new tenants,lease renewals and property legal matters such as HOA, condo or formal complaints in.
•Stays informed on maintenance, inspections, account and other items that involve property.
•Provides quality customer service, including interacting with customers, answering customer inquiries and effectively handling customer complaints.
QUALIFICATIONS:
• Bachelor’s degree preferred or equivalent combination of training and experience, with experience in a real estate and or management related field (preferably in residential or commercial property management).
• Must be a licensed to practice real estate in the jurisdictions where properties are located.
• Excellent verbal and written communications skills, ability to work independently and maintain flexible schedule
• Knowledge of accounting/bookkeeping fundamentals helpful
• Ability to work in a high-performance environment
• Strong communication and interpersonal skills
• Effectively lead and manage employees and contractors.
• Must be able to lift up to 25 lbs. and load and unload materials on to and off of vehicle
• Daily travel in personal vehicle
We are a company that provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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