Job Description

We are seeking a dynamic and results-driven Regional Operations Manager to oversee and optimize the performance of a portfolio of residential communities in the Charlotte metro area. This role blends property management responsibilities with asset management strategies, ensuring that properties are maintained to the highest standards while achieving long-term financial goals. The ideal candidate will possess strong leadership skills, an understanding of both operational and financial management, and a keen ability to drive value creation through effective property and asset strategies.

Key Responsibilities

Asset Management:

• Collaborate with the leadership team to develop and execute long-term asset management strategies that align with the company’s goals and objectives.
• Conduct financial analysis to assess property performance, identify opportunities for value enhancement, and recommend investment strategies.
• Manage annual budgets for properties, ensuring financial goals are met, including NOI and ROI.
• Monitor and analyze market trends and economic conditions to make informed decisions about lease renewals, rent increases, and capital investments.
• Execute asset-level business plans that optimize income, reduce expenses, and improve operational efficiency.

Property Operations:

• Oversee the daily operations of a portfolio of properties, including resident relations, leasing, maintenance, and compliance with local, state, and federal regulations.
• Ensure high levels of resident satisfaction and retention by addressing concerns and ensuring properties are maintained to a high standard.
• Supervise property managers and support staff, providing guidance on operational best practices and performance expectations.
• Coordinate property inspections, preventive maintenance, and capital improvement projects to maintain and enhance asset value.
• Monitor and manage property budgets, including operating expenses, capital expenditures, resident and utility billing, ensuring profitability and financial targets are met.

Leadership and Collaboration:

• Lead, mentor, and manage a team of property managers, leasing agents and maintenance staff, to ensure operational excellence.
• Foster a collaborative environment with internal departments to ensure effective execution of asset and property management strategies.
• Develop and maintain strong relationships with residents, vendors, contractors, and external partners, ensuring all parties are aligned on goals and expectations.

Qualifications:

• Bachelor’s degree in Real Estate, Business Administration, Finance, or a related field (Master's preferred).
• Minimum of 5-7 years of combined experience in property management, real estate and asset management, preferably with a focus on multi-family, commercial, or mixed-use properties.
• Proven experience in financial analysis, budgeting, forecasting, and reporting.
• Strong knowledge of property management software, financial modeling tools, and Excel.
• Exceptional leadership, communication, and organizational skills.
• Ability to analyze market trends and make strategic decisions that impact property performance.
• Knowledge of local, state, and federal property regulations and fair housing laws.
• Professional certifications are a plus.

Physical Requirements:

• Ability to travel to multiple properties within the region as needed.
• Occasional evening and weekend work may be required for resident issues or project management.

Benefits:

• Competitive salary and bonus structure
• Health, dental, and vision insurance
• Company Paid STD, Life Insurance, LTD and Employee Assistance Program
• Retirement plan with Company Match
• Paid time off and holidays
• Professional development opportunities

About Ginkgo Residential:

Ginkgo Residential LLC is an integrated multifamily investment, management and redevelopment company based in Charlotte, North Carolina. We currently manage over 7,000 apartment units in more than 50 communities with a geographic footprint that encompasses the Carolinas.

Ginkgo Residential LLC is an Equal Opportunity Employer.

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