Job Description

CLIENT SUMMARY

Located in San Jose, CA, Chick-fil-A Monterey and Tully Road is operated by Shannon Balderas, who has led the organization from a volume of 3.9 to 12.6 million. Since opening in 2014, Shannon has consecutively increased store sales and currently ranks at the number 57 top performing Chick-fil-A in the country. Prior to joining Chick-fil-A, Shannon served in the Peace Corps and as a Police Officer, but always felt drawn to Chick-fil-A’s culture and mission. Through cultivating a positive work environment, embodying servant leadership, and creating a remarkable experience for both team members and customers, Shannon is passionate about investing in and developing her team members. Join a team whose vision is to serve and grow on the journey to becoming your very best.

POSITION OBJECTIVE

Chick-fil-A San Jose is looking to expand their Director team by bringing on a leader to own and oversee the restaurant operations. This Director will provide operational oversight and strong leadership to its 150+ team members by owning and overseeing Drive Thru Operations. This person will be in a leadership position where they will have the opportunity to lead, grow, and serve by working alongside the other Directors to grow the business and hold the team accountable. This leader will be intentionally developed and long term will have the opportunity to serve as a top leader in an even larger capacity or pursue becoming an Owner/Operator within the next 3-5 years!

POSITION KEY RESPONSIBILITIES

• Develop and cultivate a team of leaders capable of executing the business vision
• Manage daily operations and processes while holding the team accountable for operational excellence
• Model core values to positively impact team and culture
• Invest in intentional development of team members and leaders
• Continuously evaluate business operations and streamline systems/processes to drive efficiency and build sustainable sales and profit growth
• Participate in both strategic and tactical decision making
• Recruit, develop, and grow the Leadership Team
• Establish, monitor, and evolve store goals with a focus on key metrics
• Plan ahead to ensure store runs smoothly during peak times by evaluating logistical needs
• Provide strategic communication across the organization
• Conduct off-shift managerial tasks including team training and development
• Ensure Chick-fil-A is stewarding all resources well and meeting and exceeding all Chick-fil-A standards
• Meet regularly with Operator and Leadership Team for training/personal development and to execute the overall vision

SKILLS & EXPERIENCE NEEDED

• Bachelor’s Degree preferred
• 1-3+ years of leadership/management experience with a proven track record of leading and developing others
• Demonstrates humility and servant leadership mentality; willing to get their hands dirty
• Optimistic and engaging; possessing a genuine heart and care for people, and a good team player
• Growth and results-oriented with a strong ability to see and understand the vision and bigger picture of the company
• Dedicated, self-starter, and resourceful problem solver
• Perceptive and innovative; able to determine needed ongoing changes to the business
• Possesses a willingness and desire to learn and be coached; open-minded and adaptable while taking ownership of their stake in the business
• Ability to keep composure under high pressure and make decisions quickly without compromising strong verbal and written communication skills
• Organized and detail-oriented with strong time management skills

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