Job Description

A rapidly growing international organization is seeking a hands-on Service Operations Manager to oversee its U.S. service and repair operations based in Fort Lauderdale. This position is ideal for a process-driven leader who thrives on improving efficiency, driving quality, and managing cross-functional teams in a fast-paced, high-standards environment.

Key Responsibilities

• Oversee day-to-day operations for a multi-site service and repair division, ensuring quality, timeliness, and compliance with company standards.
• Manage and mentor a team of approximately eight direct reports and partner closely with broader operational departments.
• Lead productivity and workflow initiatives through KPI tracking, data analysis, and process improvement.
• Partner with internal departments to coordinate parts inventory, scheduling, and communication between operations and retail/service locations.
• Implement and enhance systems, policies, and procedures related to service operations, repairs, and quality control.
• Provide clear, proactive leadership — fostering a collaborative and solutions-oriented culture.
• Travel occasionally within the U.S. (approximately once per month) to conduct site visits and ensure service excellence across locations.

Qualifications

• Bachelor’s degree in Business Administration, Operations Management, or a related field (required).
• 7+ years of experience in service, production, or manufacturing operations — ideally in a highly regulated or technical industry (e.g., automotive, medical device, electronics, precision manufacturing).
• Proven experience managing people and processes, implementing workflow improvements, and driving measurable results.
• Strong analytical mindset; comfortable interpreting metrics, productivity data, and budgets.
• Excellent communication, organization, and leadership skills.
• Proficiency with Excel and ERP or POS systems preferred.

Compensation & Benefits

• Salary range: $80,000–$100,000 , commensurate with experience
• Comprehensive medical, dental, and vision insurance
• 401(k) with company match
• PTO and paid holidays

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