Job Description

Senior Business Analyst

Location : Hybrid - Deerfield Beach, FL (3 days a week onsite)

Position Type : Contract (multi-year, open ended)

Responsibilities:

• Building User Stories according to the requirements and making sure that they meet the acceptance criteria
• Organizing the Product Backlog based on the prioritization provided by the Product Owner
• Serve as a business advisor whose primary role is to support the Product Owner by analyzing, facilitating dialogue, and getting the correct information to the product owner
• Provide customers a high quality and consistent level of proactive and professional IT service, to maintain, enhance and implement technology solutions that enable business processes and operations
• Work to create and maintain positive customer relationships that bolster open communication, reliability, trust, and service loyalty
• Be accountable for managing and delivering support requests, enhancements, and projects for assigned Business Unit / Products. This includes the planning, troubleshooting, facilitation of problem solving, and conveying a variety of requests, incidents, and problems independently within multiple areas
• Partner with external and internal customers and vendors to analyze business needs and work with teams on solutions
• Cross-train to learn applications across the assigned Business Unit application portfolio
• Learn the processes and tools needed to perform the role effectively
• Serve as the conduit between the business partners and the technical team through triage, research, requirements, testing, and support
• Work with technology teams, business teams, vendors, and subject matter experts to perform daily activities
• Lead in identifying the business impact of system issues and facilitate communication as appropriate to stakeholders
• Lead assigned initiatives. Communicate status, issues or risks to management and stakeholders
• Perform on-call responsibilities including nights, holidays, and weekends
• Elicit, understand, interpret, and represent functional and nonfunctional requirements to include business and stakeholder requirements, data and information requirements, data integration, metadata, data quality, service levels and performance
• Plan and facilitate requirement gathering workshops using a variety of techniques such as Joint Application Design (JAD) sessions, interviewing, brainstorming, job shadowing, user stories
• Document business, system processes and requirements
• Engage and speak with senior management as appropriate
• Create and facilitation of testing strategy, test plans and test scripts
• Analyze, categorize, document, and validate requirements to the appropriate level of granularity so that technical teams can translate to system design
• Work with quality assurance and business teams in defining the QA (Quality Assurance) strategy, test plans and use cases for QA activities
• Convey planned and unplanned activities to appropriate parties as needed
• Anticipate and understand the impact of changes in business objectives and its effect on project scope and the downstream impact.

Requirements:

• Bachelor's degree in IT or related field
• 5+ years of work experience as a business analyst with working knowledge of multiple areas of Business Analysis (concepts, principles, and practices)
• Understanding of software development lifecycle and models/methodologies
• Prior experience in Agile environment is required
• Knowledge of SQL is a plus
• Experience on projects involving data analysis, data mapping, data integration and/or data warehousing is a plus
• Knowledge of data profiling, cleansing and data conversion processes, techniques and/or tools is a plus
• Understanding of data management principles, data modelling concepts and techniques
• CBAP (Certified Business Analysis Professional) and/or CDMP or CBIP certification(s) is preferred
• Analytical, problem-solving, and decision-making skills,leveraging both logic and creativity to interpret complex concepts and information
• Ability to adjust approach to meet all types of customer communication styles, preferences, and management levels
• Proficiency in translating technical verbiage and complex processes into business-friendly terms
• Must have clear interpersonal, written, and verbal communication skills
• Demonstrate ability to quickly build relationships within and between individuals and cross- functional teams and respond to customers in a compassionate manner
• Be a self-starter, highly flexible and adaptable
• Must be Highly organized with good time management and follow-up skills
• Strong Facilitation and meeting management skills
• Must have willingness to learn and proactively accept and manage change to accomplish positive outcomes

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