Job Description

Retail: Keyholder Stylist

Clienteling:

• Uphold Endear KPI’s
• Maintain expected sales KPI's
• Create full styling experience for all clientele

People + Team Development:

• Assist in leading on sales floor

Operations:

• Daily summaries
• Theft Prevention
• Ensure staff is properly trained in all theft prevention duties
• Keep all theft prevention tools constantly updated
• Investigate all theft related matters
• Full understanding of all product knowledge

Communication + Growth:

• Maintain and uphold daily opening and closing duties
• Maintain and prioritize team performance and tasking through Ongoing Task List
• Have open communication and encourage your team to do so on all new ideas/initiatives, concerns or growth opportunities
• Act as a true business owner, bringing timely ideas and solutions to your store team, peer group, and cross functional partners to improve the client experience
• Have your ideas and leadership translate into new initiatives, sales, and most importantly - an above and beyond client experience

Selling and Sales Metrics:

• Utilize all information and tools given during training period to sell to company standard
• Provide an elevated and exceptional client experience

Cashiering

• Capture all client information, especially phone number to use for clienteling system
• Ensure all transactions are rung correctly
• Accurate cash handling
• Filling out all correct information needed on cash envelope
• Marking large bills (50’s and 100’s) with money marker

Content Creation:

• Work alongside the store team members to post brand level content.
• Propose ideas for content creation and delegate team members to post on social media account
• Work alongside Marketing team to prioritize producing content at the store level that can be used for marketing purposes on the brand level
• Effectively brainstorm and assist with content creation

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