Job Description

Today, SCA Health has grown to 11,000 teammates who care for 1 million patients each year and support physician specialists holistically in many aspects of patient care. Together, our teammates create value in specialty care by aligning physicians, health plans and health systems around a common goal: delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care.

As part of Optum, we participate in an integrated care delivery system that enables us to support our partners as they navigate a complex healthcare environment, Only SCA Health has a dynamic group of physician-driven, specialty care businesses that allows us to customize solutions, no matter the need or challenge:

• We connect patients to physicians in new and differentiated ways as part of Optum and with our new Specialty Management Solutions business.
• We have pioneered a physician-led, multi-site model of practice solutions that restores physician agency by aligning incentives to support growth and transition to value-based care.
• We lead the industry in value-based payment solutions through our Global 1 bundled payment convener, that provides easy predictable billing to patients.
• We help physicians address everything beyond surgical procedures, including anesthesia and ancillary service lines.

The new SCA Health represents who we are today and where we are going—and the growing career opportunities for YOU.

The System Support Specialist is responsible for delivering technical support of systems and applications used by SCA Teammates. This position will work as part of a team by providing guidance to teammates and assisting in an efficient, professional manner.

Troubleshoot hardware and software problems, assists teammates with desktop applications and provide basic computer skill training.

• First point of contact to support desktop systems and applications for the Executive Office
• Deliver outstanding service to both internal and remote teammates, identify and correct or advise on client computer systems.
• Manage support requests via helpdesk software, and prioritize issues arising from phone calls, emails and teammate requests and provide afterhours technical support as needed.
• Evaluate technologies to meet business objectives and align with compliance guidelines.
• Ability to troubleshoot hardware and software issues. Including Windows and Mac environments as well as setup and configuration of logical devices.
• Assist with configuration and support of mobile devices including IOS and Android.

• Associate’s degree preferred or related experience and/or training
• 2+ years of experience in a helpdesk environment, with support of Windows and Mac Operating Systems.

• Excellent oral and written communication skills required with the demonstrated ability to express oneself clearly and concisely.

• Ability to work in a team environment and with individuals at various levels within the organization with minimal supervision. Communicate effectively with internal and external teams to resolve software and hardware with the appropriate level of escalation.
• Expert knowledge of Windows 7/8/10 and Mac OS X with the ability to install, integrate and support these operating systems.
• Proficient in Internet related applications such as Office 365, Anti-virus and Web Browsers.
• Highly motivated, energetic individual with strong ethics and commitment to quality who must be organized, detail oriented and a self-starter who is able to effectively begin and complete projects.
• Configuration, installation of various network devices such as scanner, fax, printers and wireless devices.
• Good knowledge of IP addressing and TCP/IP networking.

PId6882c4439da-30492-37069001

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