Job Description

Our client, one of the most leading multi-brand groups in the automotive industry, is looking for someone to join their team as a Warranty Claims Specialist. This role is hybrid in Auburn Hills, Michigan.

*This is an ongoing W2 contract with PTO & benefits offered!*

In this role, you will be responsible for all of the tasks associated with review and payment of warranty claims, which includes a technical analysis to ensure compliance with the established Warranty Policies & Procedures in effect at the time of repair.

What You Will Be Doing

• Provide direction and support to dealers, field staff, and corporate employees via phone and email support to ensure that warranty data is correctly submitted, reviewed, and paid in a timely manner
• Provide clarification on warranty coverage, eligibility, and policy by providing instructions on where to obtain needed information for proper claim coding and processing
• Adjust and approve claims for payment, and follow-through to ensure that claim adjustments are accepted and implemented via the Warranty Audit Trail when the claim is paid
• Track warranty trends, trains dealer staff, new corporate employees and field employees

Required Skills & Experience

• Customer service experience
• Warranty Experience
• Automotive Experience
• Able to work in a fast paced environment and under pressure

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