Call Center Representative Job at Acro Service Corp, Phoenix, AZ

djBiSWQybkpsMnRzdldTaDNmNTFxYWpRQXc9PQ==
  • Acro Service Corp
  • Phoenix, AZ

Job Description

Remote but needs to report to office first day for orientation. Responsible for professionally and courteously serving customers by handling all inbound telephone calls pertaining to Individual and Business-related tax compliance, delinquency and general information requests and inquiries. To succeed in this position candidates should have a bias for doing the right thing and serving others with a positive attitude. This position includes the following: -Answering incoming phone calls in a fast-paced enviroment. -Resolving Tier 1 level issues -Reviewing taxpayer accounts -Verifying, gathering and simultaneously updating key information -Educating taxpayers of online resources and current tax policies -Submitting requests for payment arrangements -Participation in all team engagement activities. -Meeting performance expectations

Strong ability to multitask Basic use of Microsoft Word, Excel and Google Workspace Basic math skills are required - addition, subtraction, multiplication and division. Communicate well both in writing and verbally Great interpersonal skills Retain knowledge easily Creative in problem solving Goal oriented Organized

Previous two positions should each be at least one consecutive year in a fast paced call center. National call centers in industries such as finance/banking, insurance, telecommunications (not technical support).

High school diploma or equivalent.

Job Tags

Remote job,

Similar Jobs

Sepp Leaf Products, Inc.

Shipping Room Attendant Job at Sepp Leaf Products, Inc.

 ...Receive, register and distributing packages and letters within the company Maintain the company stockroom through organizing, cleaning, and cataloging items Schedule large shipments and plan logistics to ensure that there is sufficient storage space for incoming... 

Benefits All In

Salesforce Developer Job at Benefits All In

 ...benefits solutions. Job Overview We are seeking a Salesforce Developer with Power BI Expertise to join our rapidly growing team. This...  ...business platforms and data sources (APIs, middleware like MuleSoft, etc.). Automate internal processes to support BAI's client... 

BlackRock Resources LLC

Data Management Specialist Job at BlackRock Resources LLC

 ...You must be able to work in the U.S. without sponsorship. No C2C or 3rd parties, please. Now Hiring: Data Management Specialist Are you detail-oriented, organized, and great at multitasking? We're looking for a Data Management Specialist to handle document... 

Primark

Visual Merchandise Manager - Gurnee Mills *New Store* Job at Primark

Visual Merchandising Manager Because Fabulous Fashion is Your Specialty! Expanding teams, capabilities, and ambitions. And thanks to our incredible size and scale, more opportunities for you and more amazing experiences for our customers. As a Visual Merchandising...

Zigong Cemented Carbide Imp. & Exp. Co., Ltd.

Regional Sales Manager for Latin America Job at Zigong Cemented Carbide Imp. & Exp. Co., Ltd.

 ...American Markets. Role Description This is a full-time on-site role located in Houston, TX for a Regional Sales Manager for Latin America. The Regional Sales Manager will be responsible for overseeing and managing sales activities within the Latin American region....