Job Description

Job Title: Customer Service Representative

Location: Phoenix, AZ 85004

Duration: 3-6+ months (Temp-to-Hire)

Pay Range: $16-19/hour on W2

Shifts Available:

Monday – Friday | 6:30 AM – 3:00 PM (7:30 AM – 4:00 PM outside of Daylight Saving Time) Team A

Monday – Friday | 8:30 AM – 5:00 PM (9:30 AM – 6:00 PM outside of Daylight Saving Time) Team B

Work Schedule & Environment:

Start Date: September 16

Training: Schedule TBD

Onsite Requirement: Must work onsite for at least 120 days post-training

After 120 days, candidates may be evaluated for a hybrid model (3 days WFH / 2 days onsite)

Interview Process:

Interviews will be held between August 21 – September 4

Conducted via MS Teams – candidates must have camera access and Teams downloaded in advance

Job Overview:

We are seeking bulk dependable and customer-focused Customer Service Representatives for a growing team.

Key Responsibilities:

• Handle high-volume inbound and outbound customer calls professionally and efficiently
• Provide accurate information and resolve customer inquiries related to healthcare services
• Document all interactions and follow established processes
• Maintain performance metrics including call quality, attendance, and punctuality

Qualifications:

• 1+ year of customer service or call center experience preferred
• Excellent communication and interpersonal skills
• Reliable attendance and adherence to schedule
• Ability to work full-time, onsite for the required period

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more. Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

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