Customer Service Representative Job at Radians, Memphis, TN

djBITmMySEpuR3Rrdkc2djNmMXhyS1BXQUE9PQ==
  • Radians
  • Memphis, TN

Job Description

POSITION SUMMARY:

Work Schedule Monday-Friday 8am-5pm

The Customer Service Representative (CSR’s) will provide customers with the information and services they need to successfully promote and buy Radians products. CSRs will work collaboratively with Inside Sales Representatives, Inside Sales Account Representatives, Regional Sales Managers, and Manufacturer’s Representatives to facilitate the sales process.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

  • Answering customer calls, assisting, and/or directing them
  • Calls that include special pricing should be transferred to the Inside Sales or Inside Sales Account Representative
  • Product knowledge of our products and the competitive industry
  • Identify and understand who key competitors are in the industrial/safety channel
  • Participate in the sales process as well as the administrative requirements of answering calls, entering orders, providing pricing, order tracking and complaint resolution
  • All incoming orders received via sales fax, email, mail, EDI, SPS, or any other electronic form of communication should be entered daily upon receipt
  • All credits and samples to be entered the day they are received
  • Follow-up calls and voicemails should be returned by end of business the day of receipt
  • Both positive and negative feedback received by customers should be entered with a task in P21
  • Communicate customer product requirements to Purchasing in a timely manner to minimize backorders.
  • Other duties as assigned

EDUCATION and/or EXPERIENCE & OTHER SKILLS AND ABILITIES:

  • Customer service background: experience in a safety products environment preferred
  • Heavy customer service/data entry skills
  • Excellent phone call skills/ etiquette with ability to answer a high volume of incoming customer service calls a must
  • Strong written and verbal communication skills
  • Must be PC literate (MS Office) and have strong data entry, organizational and interpersonal skills
  • Experience with P21 is a plus
  • Ability to multi-task and prioritize work on a daily basis
  • Bilingual (Spanish/English) a plus

Job Tags

Monday to Friday,

Similar Jobs

FOUND

Apparel Production Manager Job at FOUND

 ...Role Description Were looking for an Apparel Production Manager who thrives in fast-paced environments, obsesses over detail, and brings creative vision to life with precision and excellence. Lead communication between design, operations, and factories to ensure... 

Beacon Hill

Receptionist Job at Beacon Hill

 ...operation of facilities. This position will work collaboratively with other team members and departments to provide a seamless customer experience for internal staff and all outside parties. The Receptionist role requires 5 days on-site per week and a flexible schedule with... 

Rackmount Solutions

Power Service Sales Representative Job at Rackmount Solutions

 ...Position Summary: We are seeking a highly motivated and results-driven Power Service Sales Representative to join our team. This role focuses on developing new business opportunities and managing client relationships in the power services sector. The ideal candidate... 

Wild Marketing Group

Graphic Designer Job at Wild Marketing Group

 ...JOB SUMMARY: This Graphic Designer position provides the opportunity to work in collaboration with other like-minded creatives as well as various departments and divisions within the company. It will require innovative decision making, attention to detail, and knowing... 

Amazon.com Services LLC

Senior Corporate BD Manager, Corporate Business Development Job at Amazon.com Services LLC

 ...DESCRIPTION Amazon Corporate Business Development is seeking a highly motivated and experienced BD and partnerships professional to join the Corporate BD team. You will be part of a team that is responsible for generating, managing, and executing some of Amazons most...