Job Description

This role will be located at Christiana Hospital in Newark, DE.

CenTrak has an opportunity for a talented Field Service Technician to fill a full-time position on our Services team in Winston-Salem, NC. The position is multidisciplinary in nature and will work side by side with our clients, vendors and services delivery teams. This is a fast- paced and challenging environment with excellent growth opportunities for individuals that demonstrate they can and want to do more.

Responsibilities:

• Deliver exceptional customer service to our customers and end-users as an extension of the project teams.
• Work independently to complete assigned tasks in an organized and timely manner.
• Calibrate, test, and update labels on environmental monitoring devices across the enterprise.
• Replace expended batteries in battery-powered RTLS hardware.
• Locate, document, inventory, and tag clinical assets within the client site.
• Navigate to specific locations from a two-dimensional architectural layout.
• Provide clear and timely verbal and written feedback on any identified issues.
• Provide accurate data entry and reporting on work performed.
• Assist in system testing and validation as required.
• Attend daily Serviceteam huddles and other meetings as required.
• Assist project teams with system testing, training, and go-live support.
• Regularly assess asset tag battery health and service tags as needed
• Install/uninstall asset tags as needed
• Deliver timely, accurate results each month duringour asset tag audit
• Efficiently assess and refurbish RTLS tags for reuse withinthe enterprise
• Assess and service RTLS infrastructure as needed
• Service environmental monitoring sensors as needed
• Receive and respond to support requests from within and outside the enterprise via email and phone in a friendly, timely, and accurate manner
• Effectively triagemultiple service requests as they come in to provide the best service to the client in the most efficient way possible
• Regularly communicate with the Clinical Engineering department collect and input/edit asset traits as requested
• Periodically required to monitor emergency pager, requiring off hour work
• Support duties to include emails, phone calls, and support tickets
• Other activities as deemed required for the role which may evolve over time.

Requirements:

• At least 1 year serving as a Field Service Technician I
• 2+ years experience in a professional services environment supporting technical and non-technical users.
• Advanced problem-solving skills coupled with a commitment to extraordinary customer service.
• Experience supporting an RTLS system strongly preferred.
• Experience in enterprise healthcare or hospital environments preferred.

• Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA) requirements.
• Comfortable navigating all areas of the hospital system including patient rooms.
• Comfortable occasionally working around or with potential biological hazards.
• Proper personal protective equipment will be worn in accordance with medical center policy and procedures.
• Demonstrate proficiency with Microsoft Office applications and web-based applications like Google documents and email.
• Required to climb and standon ladders, sometimes for extended periods of time.
• Required to work with tools while reaching above your head for extended periods of time.
• Some area travel required between local sites (reimbursable). Must have a valid driver’s license, insurance, and means of transportation.
• Working hours are expected between8:00 am – 5:00 pm
• While a standard40-hour working week is the norm, you can expect some evening or weekend work on occasion to meet deadlines for major go-live activity.
• Passion for lifelong learning in both personal and professional development
• Employment is subject to an initial and periodic background check
• Comply with required immunizations, health testing, and other vendor requirements.

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