Job Description

Our client is a long-established and highly respected commercial HVAC service and construction provider operating across a major metropolitan market. With a strong reputation for technical excellence, customer service, and operational integrity, they support a diverse commercial and industrial client base through planned maintenance, reactive service, and renovation work.

The business is known for investing heavily in its people, systems, and culture. Their service division is already profitable and well-structured, with experienced technicians and leadership in place. The next phase of growth requires a senior operational leader who can elevate performance, scalability, and consistency across the entire service operation.

About the role:

The successful candidate will provide strategic direction and operational oversight across planned maintenance, time & material service, and quoted repairs. They will lead and develop supervisors, account managers, dispatch, estimating, and field teams while working closely with senior leadership to align service operations with wider business objectives.

Key Responsibilities:

• Lead, coach, and develop the full service organisation, including field supervision, account management, dispatch, and estimating
• Own full P&L responsibility for the service department, including maintenance agreements, T&M service, and quoted work
• Drive growth in recurring service agreement revenue and overall departmental profitability
• Implement and enforce systems, KPIs, and operating standards to deliver consistent, high-quality customer outcomes
• Improve processes across scheduling, dispatch, estimating, contracts, and customer follow-up
• Partner with HR to attract, develop, and retain high-performing technicians and support staff
• Actively contribute to senior leadership discussions and strategic decision-making
• Conduct performance reviews and lead ongoing training and professional development initiatives

About the candidate:

Our client is seeking a senior-level commercial HVAC service leader who has already demonstrated the ability to run, grow, and optimise a high-performing service operation. This role is designed for an individual ready to step into a true leadership position with full operational and financial accountability.

• Proven leader of a commercial or industrial HVAC service department, with experience overseeing multi-disciplinary teams across field operations, dispatch, estimating, and account management
• Demonstrated success managing full P&L responsibility, including maintenance agreements, time & material service, and quoted repair work
• Strong background scaling service operations while improving profitability, efficiency, and customer satisfaction
• Deep technical knowledge across commercial HVAC systems, including chillers, boilers, VRF, large air handlers, BAS/controls, rooftop units, and hydronic systems
• Track record of implementing and leveraging enterprise service management software and KPI-driven performance frameworks
• Results-oriented and analytically minded, regularly tracking metrics such as technician utilisation, average ticket value, close rate, and margin
• Experienced people leader with a servant-leadership approach, focused on coaching, accountability, and long-term team development
• Ideally brings 7–15+ years of commercial/industrial HVAC experience, including at least 5 years in a Service Manager, Operations Manager, or equivalent senior role

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