Job Description

Be the Spark Behind Unforgettable Stays!

Are you a hospitality leader with a passion for creating exceptional guest experiences and leading a team that brings hospitality to life? We're looking for a dynamic Guest Service Leader to join our Drury Hotels team and be the driving force behind warm welcomes, seamless stays, and lasting impressions.

Property Location:

7915 U.S. Highway 42 - Florence, Kentucky 41042

YOU BELONG AT DRURY HOTELS

Be valued for what you do and who you are ... and well compensated for all you accomplish.

Drury Hotels is family owned and operated. What started as a small family business in 1973 remains 100% family-owned and operated today. Of course, our family has grown since then, with 6,100+ members and 150-and-growing hotels in 30 states. But our dedication to treating guests and team members like family has never wavered.

So Much More®

Award-winning - Ranked among Newsweek's America's Greatest Workplaces 2025

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

WHAT YOU CAN EXPECT FROM US

• Incentives - This position is eligible for a semi-annual bonus based on hotel and company performance and also a quarterly bonus based on hotel service scores
• Career growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year
• Health and well-being - Medical, dental, vision, prescription, life, disability, parental leave, and Team Member Assistance Program
• Retirement - Company-matched 401(k)
• Work-life-balance – Flexible scheduling, paid time off, hotel discounts, and free room nights

WHAT YOU WILL DO

• Lead & Inspire – Motivate a team of hospitality professionals to provide top-tier service, ensuring smooth hotel operations
• Guest Experience Champion – Elevate every interaction, from check-in to check out, creating a welcoming and energetic atmosphere
• Operational Excellence – Assist in daily hotel management, including guest services, financial performance, and brand standards
• Team Development – Hire, train, and develop a team that embodies the hotel’s culture of excellence and service
• Financial Performance – Monitor budgets, inventory, and revenue to optimize profitability without sacrificing guest satisfaction

WHAT WE EXPECT OF YOU

• Proven experience in hotel operations and/or restaurant management
• Leadership skills with a hands-on, guest-first approach
• Ability to manage multiple responsibilities in a fast-paced environment
• A passion for creating unforgettable guest experiences

Are you ready to inspire others and deliver top-notch service—this is your moment to apply!

Rise. Shine. Work Happy.™

Apply Now.

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